Política de reembolso
breathalyzer.com Product Warranty
breathalyzer.com stands behind every BACtrack breathalyzer manufactured and sold. We have strict quality assurance procedures that help minimize errors and defects during production, assembly, and initial calibration. If during the first year of operation any BACtrack unit ceases to function properly, breathalyzer.com will repair or replace the defective product at no charge.
It is essential to take proper care of your breathalyzer to avoid having to send the product back for warranty service. Make sure you wait 15-20 minutes after eating, drinking, or smoking before blowing into the tester. BACtrack sensors are an extremely sensitive component. Blowing any residual alcohol, smoke, saliva, or food into the tester can damage your product.
Also, it’s important to use your breathalyzer regularly to keep it in good working order. If your breathalyzer has not been used for an extended period of time (3 weeks or more), the sensor may begin to dry out. To maximize accuracy, clean the sensor by performing a test every few weeks, even if you don't intend on using it. Whether or not alcohol is present on the breath for the sensor cleaning doesn’t matter. The moisture in your breath keeps the sensor performing optimally.
To obtain warranty service, please call 1-877-334-6876 or email Customer Service at support@breathalyzer.com, describe the issue you are having, and request a Return Authorization number. Customers are responsible for return shipping back to our service center.
Please read the all product manuals for the complete terms and conditions of this one year limited warranty.
breathalyzer.com Return Policy
Any item may be returned within 30 days of purchase for a refund, minus a 15% shipping and restocking fee. Please contact breathalyzer.com Support to get a Return Authorization Number before shipping your item back to us. You will not be reimbursed without a Return Authorization Number from breathalyzer.com staff.
Any item that is not working properly and is still within a warranty period may be returned for an exchange. If your breathalyzer is giving inaccurate readings, please read our Calibration Questions page before returning your product.
EU and EEA Customers: Your Right of Withdrawal
If you live in the European Union, Iceland, Liechtenstein or Norway and bought as a consumer, you can withdraw from your purchase within 14 days of the day you receive the goods, without giving a reason. If your order arrives in more than one delivery, the 14 days start when you receive the last item.
How to withdraw. Use our Cancel my order form, or email a clear statement to support@breathalyzer.com. You don't need a Return Authorization Number to withdraw. We'll confirm receipt by email and send return instructions.
Sending it back. Return the goods within 14 days of telling us you're withdrawing. You pay the direct cost of returning the goods. Send them, with your order number, to:
KHN Solutions LLC
Attn: Shipping Department
200 Green Street, 2nd Floor
San Francisco, CA 94111
United States
Your refund. We'll refund everything you paid, including the standard delivery charge, within 14 days of receiving your withdrawal. We don't refund the extra cost of a faster delivery option you chose. We may hold the refund until we receive the goods or you send proof that you returned them, whichever comes first. We'll use the same payment method you paid with, at no cost to you.
Condition of the goods. You may handle the goods as you would in a shop to check them. We may deduct an amount only for any loss in value caused by handling beyond that. The 15% shipping and restocking fee above does not apply to withdrawals under this section.
This right is in addition to our 30-day return policy and does not affect your statutory warranty rights.